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Live chat Email us Service Code: 9010870177
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Reviewed: Tue, Jul 30, 2019
About Aucar: 4.3 /10
Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.
About QEEQ: 8.0 /10
Large SUV | Ford Territory 7 Seats or similar

Relevant Reviews on Aucar Aucar Mel airport

Vito Clare

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Reviewed: Tue, Jan 9, 2018
About Aucar: 6.0 /10
About QEEQ: 8.0 /10

Leonard Clark(e)

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Economy | Renault Symbol or similar
Reviewed: Thu, Nov 23, 2017
About Aucar: 10.0 /10
Accurate information, convenient pickup and return. Will use again next time.
About QEEQ: 10.0 /10

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Intermediate | Toyota Camry or similar
Reviewed: Sun, Dec 29, 2019
About Aucar: 7.0 /10
They don't actually have Toyota Camry. We got another smaller car instead. Lucky that it was clean.
About QEEQ: 7.0 /10

C.Lee

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Economy | Nissan Micra or similar
Reviewed: Mon, Aug 12, 2019
“Good and effective”
About Aucar: 8.0 /10
The condition of the car is generally good. However things like dented car number plate, rim should be fixed before giving to new customer.
About QEEQ: 9.0 /10
It’s a shame that price drop protector was not activated despite that I’ve only set the low margin %

D.Thomas

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Economy | Nissan Micra or similar
Reviewed: Thu, May 2, 2019
“Disappointing and stressful experience”
About Aucar: 3.7 /10
I had to call twice to get the correct information as to who was collecting me from the pick up zone. The driver of the van was very polite and helpful. Chinese man. After being served at the counter staff member answered the phone an rather than placing on hold or a call back continued with her call which took a while. Another person was served after me by another staff member and was gone before me. When I enquired about the GPS I ordered I was told Id need to pay more money, despite the money already showing in my credit card and having to place a $100 bond. She finally put the GPS in place (which by the way did not work properly and was in my line of sight on the screen). The fuel tank was at half so the staff member told me I could bring it back at 3 bars from he bottom. She took photos said she would email them to me. (which never arrived). Finally I left feeling exhausted by the whole process. The outside of the car was dirty inside clean. On return the male staff member told me I hadnt filled the tank to full. I informed him that it was only at half and I refilled to there. He was ok with that as he found the original photos.

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