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Live chat Email us Service Code: 7164734177
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Reviewed: Tue, Jul 30, 2019
About Aucar: 4.3 /10
Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.
About QEEQ: 8.0 /10
Large SUV | Ford Territory 7 Seats or similar

Relevant Reviews on Aucar Aucar Mel airport

Norman Rockefeller

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Reviewed: Tue, Feb 11, 2020
About Aucar: 10.0 /10
Quite convenient, although there's an airport shuttle service outside.
About QEEQ: 10.0 /10

D.Hudson

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Full Size | Nissan Altima or similar
Reviewed: Tue, Oct 22, 2019
“Awful”
About Aucar: 7.3 /10
When I phoned to arrange pickup at the airport the person on the phone had little English and I could not ascertain where the pickup was to be. My wife has limited mobility and the experience was distressing. When we finally got to the Aucar rental office, they did not have a copy of the rental agreement and there was no internet connection so I was unable to access it on my phone. The person showing me the car wanted me to sign the rental agreement before I had inspected the car! when we finally got to inspect the car the staff member could not start it! Fortunately the return process was much better. However, the printed agreement still had me returning the car at 12.30 despite the fact that due to the above experience I did not commence the hire period until 13.15

T.Huynh

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Standard | Volkswagen Passat or similar
Reviewed: Fri, Aug 23, 2019
About Aucar: 10.0 /10
Exceed my expectation.
About QEEQ: 10.0 /10
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W.ANG

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Full Size Van | Toyota Commuter 12 Seats Guaranteed model
Reviewed: Tue, Jun 11, 2019
“Overall is good,but the car abit old.As we are using for long journeys,curtain is important!”
About Aucar: 7.7 /10
Overall is good.
About QEEQ: 10.0 /10

H.BEVAN

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Large SUV | Ford Territory Guaranteed model
Reviewed: Mon, Mar 4, 2019
“Excellent value for money”
About Aucar: 9.7 /10
The rent was such good value I was a little concerned. Some reviews on other sites were raised caution but we found Aucar to be an excellent provider. The pick up situation wasn’t the easiest but for the cheaper price you’ll always get off-airport companies! the van came to pick us up after 20mins or so and insisted we used kids car seats, which I found a professional and caring touch. The car we had matched what we’d booked perfectly (large SUV- the company seems to specialise in them, there were loads!) and was clean and tidy. Whilst loading my wife needed to breastfeed. Without asking one of the staff came over to ask if she needed anything to assist her, which is a really nice touch. The staff took photos of the car in my presence and emailed them to me for evidence - nice smart and modern touch. After rent the handover process was quick and the staff apologised for the delay getting us to the airport, even though it was only 5mins. In summary we had an excellent car and the staff were professional, efficient and courteous. The value was excellent and I’d recommend giving Aucar a go.
About QEEQ: 10.0 /10

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