I will never use Green Motion again. Although cheap, lots of hidden extras, poor customer service.

i went with Greeen Motion because of the cost but would absolutlely never use them again. Although they appear to be cheap there are a lot of hidden costs that should be highlighted. The use of the Hopper Bus to get to the hotel to pick up the green motion car was expensive costing 6 GBP per person. On a return trip for 4 people this adds on a cost of almost 50GBP. On arrival, there was an incredibly long queue. We had to wait over an hour and a half. All the customer service agent could say was that it was lucky we weren't hear last weekend because people waited over three hours. They boasted to being the busiest car rental place in Heathrow but didn't have enough staff on. When I arrived there were 4 members of staff serving and then 2 left as they finished their shift despite the long line out the door. The manager was more focused on "getting some atmosphere in this place" and went off to find some speakers and hook these up to play music instead of helping to serve the queue. There was a lot of repetition in giving information that was already supplied on booking. The process was slow and full of staff trying to sell further insurance and cover packages. Things that are standard at other car rental companies are extras here. Eg. additional driver is 10GBP per day. The standard insurance package is low and the excess was over 1400GBP as opposed to 300 for normal rental companies. The staff were not very professional in their demeanour, chatting and gossiping throughout. They were clearly over worked and fairly fed up with their lot. When I had to take the car back early due to a medical emergency I wanted to contact them directly to talk about extended cover etc and I could never get through to them. I had to resort to driving to Heathrow to discuss options with them. they could not extend me cover to Europe and could not offer me a refund for unused days despite me having proof of a medical emergency.