The service was excellent.

It's okay.

This is my second time renting from Hertz. This time the car pickup process was faster, the staff were very professional, and the return process was quick as well. Very satisfied.

Hertz stands for the highest service quality and vehicle condition, nothing more needs to be said.

I waited 90 minutes before receiving the car as the location was overbooked. I had two tickets for San Diego Seaworld for more then $200. I lost 2 hours to be there cause I already had tight schedule and this just ruined my day. I would expect partial refund from the total charge because of this bad experience.