Poor HERTZ customer service

S.Bell

United States

Reviewed: Wed, Jul 31, 2019

About Hertz: 6.0 /10

Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!

About QEEQ: 8.0 /10

EasyRentCars were fine.

Jeep Cherokee image

San Francisco Airport(SFO)

Medium SUV | Jeep Cherokee or similar

5-day rental

x4

Relevant Reviews on Hertz SAN FRANCISCO INTL AP

Franklin Raphael

United States

9-day rental

San Francisco Airport(SFO)

Reviewed: Fri, Sep 5, 2025

About Hertz: 10.0 /10

Hertz is great!

About QEEQ: 10.0 /10

Chapman May

United States

7-day rental

San Francisco Airport(SFO)

Reviewed: Wed, Sep 3, 2025

About Hertz: 10.0 /10

Very good.

About QEEQ: 10.0 /10

Crystal Service

United States

6-day rental

San Francisco Airport(SFO)

Reviewed: Sat, Jul 27, 2024

About Hertz: 10.0 /10

It's okay.

About QEEQ: 8.0 /10

Stanley Dillon

United States

3-day rental

San Francisco Airport(SFO)

Reviewed: Tue, Jul 10, 2018

About Hertz: 8.0 /10

The speed of the pickup service was okay.

Elva Nathaniei

United States

3-day rental

San Francisco Airport(SFO)

Reviewed: Mon, Aug 8, 2016

About Hertz: 2.0 /10

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