Despite booking insurance w you OK made me buy their insurance

Misleading and threatening insurance upsell

Viel zu lange Wartezeiten bei der Abholung (2,5 Stunden). Dazu müsste ich auch noch zusätzliche Kosten begleichen, da mein Vater das Auto mit seiner Kreditkarte gebucht hatte und ich als Fahrerin eingetragen war. Auf Grund der Wartezeiten bei der Abholung (bei anderen Kunden mehr als 5 Stunden) würde ich hier meinen Mietwagen hier nicht mehr holen !!! Ansonsten war alles im Ordnung, Rückgabe und Shuttle zum Flughafen gingen problemlos.

Car was excellent. Very dissapointed with counter service, waited long and was "forced" to buy additional insurance despite explained that I had full covered insurance.

Booking platform was great, will use again

Do not go with ok rent a car! They tried to say I put a tiny scratch on vehicle underneath bumper. I did not do this but as it wasn’t marked on car when I took it out I couldn’t prove it. They were rude and aggressive and no one was willing to talk to me about a resolution. I’m now having to go through a lengthy insurance claim because they wouldn’t let me leave without paying a ridiculous fine and admin charge. The said scratch was less than 5cm and not noticeable to the eye, just a bit rough when touched. DO NOT USE!