The owner was incredibly nice. We were staying at a hotel near the airport and he came to pick us up in the morning and drive us to the rental yard. The funny thing is, the yard is actually right next to the hotel, but since it was our first time driving in New Zealand, he very thoughtfully took a longer route just to help us get used to local driving. He talked us through the road rules along the way and actually took us through all the key situations: left turns, overtaking, right turns, roundabouts, who has right of way in different scenarios, and what to watch out for when driving on the right-hand side of the car. It was incredibly helpful for a first-time right-hand drive. The whole experience was the complete opposite of the more rigid, procedural service we had when renting on the South Island. Absolutely a five-star recommendation!!!!!