The staff wasn't clear about the fuel charge and they charged me double the real price

Overall satisfied, but the post-return inspection was a bit too strict. They found a small dent caused by a stone and required me to pay for repairs. It's really frustrating.

The car pickup process was extremely slow. There were three or four people ahead of me when handling paperwork, and the whole process took over two hours. Then, at the car pickup area, there was another round of waiting—nearly an hour. Including the line at customs, it took me almost four hours after landing to leave the airport. I don't understand how the efficiency could be this low. The return inspection was overly meticulous, claiming that there was a scratch on the underside of the bumper facing the ground. Considering I picked up the car late at night, who would check such tiny details? They might as well check the car's chassis too. Then, they asked me to be responsible for compensation, which I refused outright. The staff said they had photos from the car pickup proving that this part was undamaged when I picked it up, but they didn’t actually have any. Currently, they're conducting an internal investigation. When signing, I noted that I did not accept the result and left to catch my flight. I left a phone number for the staff member who processed my case, and they said they would notify me of the outcome via email. They agreed not to proceed with any further actions until a consensus is reached.

Very dissatisfied, to say the least. They claimed the order didn't go through, and I had to wait for several hours. Their attitude was extremely terrible with no manners at all. I almost lost my temper.

Objectively, the vehicle was in good condition, clean, and well-maintained. However, this rental company has severe integrity issues. On the day I rented the car, I got 4 speeding tickets within 2 minutes on the same road, each costing 600 dirhams. The rental company also took a commission of 60 dirhams per ticket, totaling nearly 5000 RMB. When I tried to appeal and went to the Dubai traffic authority, they said an appeal was possible but needed the rental company's cooperation. The rental company refused to cooperate and even charged my credit card without my authorization and consent. Furthermore, after I exchanged the car, they forcibly charged another 272 dirhams for unknown fees! The car rental platform was not helpful; they just forwarded emails and ignored my complaints. We chose this platform for assurance throughout the rental process, but when a dispute arose, the rental company’s conduct of unauthorized credit card charges was outrageous!

Since Budget has stores in multiple terminals, the pickup point initially marked by QEEQ had some contradictory information. However, after contacting customer service, it was improved.