Very positive experience all round. Will definitely look to use again.

Avis is my top choice every time I come to the US. The pick-up and drop-off process is simple and quick, and the vehicles are excellent!

Misleading pick up information. As I’d prepaid and given all pre booking information to Avis it states go to the desk marked pre booked give your card and license and pick up your keys not waiting. This not true. At the desk there’s a queue and they ask if anyone is a preferred customer, I said I was but they said not and get back in the queue which then took me about 25 mins

No, all fairly clear

The staff's service attitude was good, but it took a long time to get the car.

The price for extending the rental by one day was higher than before, but no reasonable explanation was provided.

Very convenient and efficient. After registration, you go directly to the parking lot to pick up the car. Returning the car is even easier, someone scans your information, and it’s done in three minutes.