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It was a horrible and took 2 hours for pickup

Reviewed: Mon, Aug 5, 2019
About GREEN MOTION: 5.3 /10
Terrible experience as it took more than 2 hours to pick up the car. Only one person on the counter and two customers in front of me in the line. My turn came after 90 minutes. They came up with another addition of $46 to add to our own insurance and which was not listed when we had booked the rental. When we did the drop off we had to wait more than 30 mins for the shuttle. It is supposed to be pickup within 15 mins but the person on the first shuttle did not take us even though he was going to airport but not for our Airlines. He told us the next driver will take us for our airline which makes no sense. The second driver also tried to go the same that next driver will take you for United but we had to tell him we couldn’t wait another 15 mins so please drop us.
Standard | Volkswagen Jetta or similar

Relevant Reviews on GREEN MOTION Orlando Airport

P.Marshall

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Mon, May 13, 2019
“I would rent again”
About GREEN MOTION: 10.0 /10
I booked a 7 seater as per what was shown on line. However the first car offered on site could sit 7 but would have been very tight and there was literally no room for luggage. We had 3 kids 10-14yrs so smaller luggage so I couldn’t imagine 7 adults with larger luggage. The offer of a smaller 7 seater needs to have clarification that it will not fit any luggage. The girl at the counter realized our dilemma and was incredible to help us out. She was outstanding.
About QEEQ: 10.0 /10

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Compact | Hyundai Accent or similar
Reviewed: Fri, Mar 29, 2019
“I usually book on line so it is very smooth.”
About GREEN MOTION: 6.3 /10
I waited close to an HOUR just to have someone come to the counter to begin my car pick up. It was already reserved It felt as if I was being "sold" extras: do you want to add: gps, prepaid gas, insurance seemed to be a hugh issue since I had my own. MORE SIGNAGE needed for the pickup location. Shuttle Service was fine!

K.Schwarz

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Compact | Nissan Versa or similar
Reviewed: Thu, Mar 14, 2019
“Inexpensive rental but pain at the pick-up”
About GREEN MOTION: 5.0 /10
At pickup location, they made me pull up my insurance policy information to make sure I had adequate coverage and also put on a $500 hold on my credit card. If I did not have online access to my insurance policy, they probably would have made me get their coverages. Also, they tried very hard to push their toll payment service for $13/day by telling me that I would likely be paying up to $25/day and this would save me money. I declined and only paid about $2.00 per day in tolls during by 4 days in Orlando.
About QEEQ: 8.0 /10

P. Diniz

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Compact | Nissan Versa or similar
Reviewed: Fri, Feb 1, 2019
“The vehicle had an invoice due with SunPass”
About GREEN MOTION: 8.0 /10
The vehicle had an invoice due with SunPass and it was impossible for me to use my SunPass device. I was afraid about it and I canceled my second reserve and I did it with Payless. It was about the same price and with no problems. The Green Motion offered me to use their Sun Pass, but the price is abusive ($ 12,00/day) - for me, it will be $ 240,00 only for device + tolls.....

C.Durlacher

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Compact | Nissan Versa or similar
Reviewed: Mon, Jan 21, 2019
“Other than this overcharge and credit due the rental experience was fine. Thanks for any help!”
About GREEN MOTION: 9.7 /10
My pickup was to be at 12:30 am. The person at the counter said I put in 12:30pm and my vehicle was not available. I negotiated a more expensive vehicle with 'unlimited' mileage for $256. I was billed for $396 and as to this date my prepayment for the other original has not been credited to my card.
About QEEQ: 10.0 /10

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