Expensive one way fee

Budget was very good resolving our issue.

ok

This time they gave me an almost brand-new car, the overall experience was very good.

The shop has plenty of cars. I was late by half an hour to pick up the car, but communication with the staff was smooth. When returning the car, I was less than half an hour late. They close at 4 PM on Sundays. I filled up the gas tank, locked the car, and placed the keys in the dropbox. My credit card deposit was released by 7:30 in the evening. Overall, the process was convenient and efficient.

I arrived early, so there was no line. If you go later, you might have to wait behind a big family.

First I had to request a domestic as they tried to put me into a KIA Forte when I was expecting a Ford Fusion. Ended up with a Chev Impala which was fine. At return they tried to stick me with some vehicle damage that was shown to me at pick up but was marked incorrectly on the initial inspection sheet. Then tried to charge me a late return fee because they had entered in the wrong info. The only reason I went with them was because of the unlimited mileage as I was going to Montreal and back, a 2000km trip and the usual 200km per day for 7 days wasn't gonna do the job. I ate the extra charges that pushed the rental up to $490+, over $100 more than expected because I wouldn't have been able to get another vehicle elsewhere on zero notice. Will not be dealing with them again.