Smooth and Easy

Both pick-up and drop-off were very easy, and the provided vehicle had good cost performance. Compared to renting and returning cars domestically, mutual trust is the most cost-effective way to transact. Thumbs up.

Rented the car for a total of 2 days. The attitude was okay when picking up the car, but really bad when returning it. Since our English isn't very good, we saw a charge on the receipt and went back to the counter to ask about it. The counter said we had paid for one day but still owed for another day. We had already paid for two days in full through Zuzuche, so why were we being charged again? We tried calling Zuzuche, but couldn't get through during the National Day holiday. The phone just cut off after a few rings. After much back and forth, we still couldn't reach them. Is this what we can expect during an emergency? By then, the African-American lady at the Alamo counter was very rude and ignored us. We had to ask a male staff member nearby, who finally clarified that no additional payment was needed.

The vehicle booked through the rental platform was rather old, with mileage over 20,000 kilometers. When I requested a replacement car, I was asked to pay additional rent, and they provided a brand new Lincoln MKC (SUV). The ride was comfortable, and the trunk could surprisingly fit four 28-30 inch suitcases. Alamo's rental procedures were straightforward.

Couldn't reach the rental company when returning the car, no one answered the phone. The parking location instructions were neither clear nor prominent.

Car was great, pick up location very easy. Very quick process. The only negative comment is about the staff at the counter during pick up. Not professional and not helpful.