Good service

I did not get the vehicle that I paid for.

There was a very long wait to get the car. It wasn't the car I reserved. There were a lot of hidden fees. I had to pay a 250 deposit and 100 dollars for a toll package from ACE. I asked if I brought the car back earlier if I would get refunded they said no refunds. I wasn't the only person that was there that was unhappy. There were 4 others there that were unhappy. WOULD NOT RECOMMEND ACE to an ENEMY. Worst rental car service ever.

Had a great experience using this service.

I was a tiny bit worried because there were dents in the car and the policies seemed strict, but as long as we didn't have any issues with blame later, we didn't mind dents, particularly with such an affordable rental. The car worked fine and the experience was smooth and I would definitely use them again.

Smooth and simple

The staff were super friendly and helped me with directions etc. Car was in great shape. Excellent overall

This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.