Huge five-star review for Sicily by Car!!! The staff are very attentive and even upgraded us to an Audi A1 for free. The car was very new, with just over 8000 kilometers. We bought full insurance, and despite many scratches from our road trip, we weren't charged a penny! A hundred thousand thanks! The car pick-up spot is on the underground level 1 of Terminal 1 at the airport. Make sure to pay attention to whether you should go downstairs from the parking garage or the car rental office, as we went around in circles and wasted some time.

The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.

Everything was easy, pricing was great.

Horrible. The counter staff gave me a lot of trouble. Two people chose to get the process over with over the phone. They arrived after me 15 mins after me and were done within 5 mins. My counter staff read every word on my car insurance for 45 mins and forced me to call my insurance company and connect them with her. She was very rude and unapologetic.

Very convenient to use, great app!

Their shuttle is not at the airport, You wait until you talk to a person on skype for booking, then they say because of delay your car is not there and they give you more expensive one, terrible experience

This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.