Huge five-star review for Sicily by Car!!! The staff are very attentive and even upgraded us to an Audi A1 for free. The car was very new, with just over 8000 kilometers. We bought full insurance, and despite many scratches from our road trip, we weren't charged a penny! A hundred thousand thanks! The car pick-up spot is on the underground level 1 of Terminal 1 at the airport. Make sure to pay attention to whether you should go downstairs from the parking garage or the car rental office, as we went around in circles and wasted some time.

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

Horrible service picking up the car. Talking with someone over skype. No agents at site could assist had to wait until someone was free in another city.

ACE is great! The only issue is the email provided for pick up location by EasyRentCars.com was not updated to ACE’s new location. Therefore, what should have been an easy 10 minute ride to get to ACE from airport shuttle took well over an hour and cost me an Uber ride because ACE’s pick up information was the old address and old shuttle that is now just a city shuttle that took us way out of the way and dropped us off in the middle of nowhere with no easy transportation access!

Never got picked up at pick up point! Unable to contact rental office via phone or in person! Poor