Terrible location. Terrible staff, Terrible service, I wish I did not deal with the "ROUTE" dealer. I spent over 2 hours to pick up the car, because the cars are filthy and stinky. Dog hair everywhere, ............ the list could go on and on ...... will take them off my list and will let all my friends know . Most of all, After I waited for over an hour dealing with all these problems, one of the staff told me that " I had enough of you and I do not want to deal with you". What kind of customer's service is this!!!!!!!!!!

The wait time was long and they did not have a Nissan Rogue but gave us a Jeep wrangler which they had to clean while we were waiting. They took a $C500 deposit which has not been credited as of today. Not sure why they have to take this when they have my card on file. Not sure if I would go back to them again.

Staff were helpful but process was incredibly slow for check-in. The place wasn't overly busy. Other then that the car was great. No complaints.

Great platform!

Very helpful and office was super clean.

3500 mileage allowance was stated on my booking but was told by routes staff there’s only 200km per day for B.C. residents, that’s bull shit! I will never rent cars from routes and will not refer any friends or family to rent cars from routes