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Live chat Email us Service Code: 7622084265
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Routes is understaffed

Reviewed: Thu, Aug 15, 2019
About Routes: 7.0 /10
There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.
About QEEQ: 10.0 /10
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Toronto Airport

F.Alvi

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Medium SUV | Jeep Cherokee or similar
Reviewed: Thu, Oct 31, 2019
“Amazing Price and Amazing Service”
About Routes: 10.0 /10
I have now rented at least half a dozen times from Routes in the past year. The cars are new and clean. The counter staff is extremely friendly. They didn't have the vehicle I booked, but offered me an amazing upgrade that I was more than satisfied with. Great customer service and team.
About QEEQ: 10.0 /10
The points you can collect using Easyrentcars saved me over 25USD towards my car rental. I think I'm sticking to using Easyrentcars.com for all my future car rental needs. I had to cancel a booking and rebook later on and no cancellation fees and the charges were refunded quickly. Service is prompt and great!

E.Luceno

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Sep 18, 2019
“Staff is efficient and considerate.”
About Routes: 10.0 /10
Though I booked for a Rogue Nissan , it was not available. I got a Kia Forte but turned out to be the best for it is fast and good on gas. My family enjoyed the ride and I enjoyed thoroughly the drive. Thanks routes.
About QEEQ: 10.0 /10

mobsaleh

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Mar 13, 2019
“Be mindful of Mileage Allowance”
About Routes: 7.7 /10
Staff gave me hussle about the mileage even though it's within the 3500 km allotted by my reservation at EasyRentCars. Staff claimed mileage is 1400 km only and wanted to charge for all extra kms.
About QEEQ: 10.0 /10

M.Kalember

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, Feb 21, 2019
“f”
About Routes: 9.7 /10
At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.
About QEEQ: 8.0 /10

J.Stancliffe

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Premium SUV | Jeep Wrangler or similar
Reviewed: Sun, Aug 19, 2018
“Excellent”
About Routes: 9.2 /10
Dislike: The transportation to the airport was so late that I missed my flight.

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