Good

The service was decent and fairly quick, with smooth communication.

This time I rented a car from BUDGET, and compared to others, they asked more detailed questions and the registration process was more comprehensive. There was even a staff member providing instructions beside the actual vehicle. Overall, very satisfied.

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

I am still waiting to be reimbursed for my deposit two weeks later