Best road trip with the right rental car company with comprehensive protection

The process was smooth.

Very satisfied! The actual car received was a brand new Forester with only 4000 kilometers. The car was very new and easy to drive! Quickly adapted to the right-hand drive, took just over ten minutes to get used to it.

I rented a Chevrolet Explorer, but the actual car I received was a Mitsubishi. I am a bit dissatisfied with this; should there be a refund for such situations?

The car that they gave was in a very good condition and new . We had no issues during the pick up because instructions were clearly stated as per email with several reminders. However upon drop off, there were no clear instructions to where the drop off place in the airport as there were so many terminals. we called in the europecar call center who gave us wrong info to park the car in the car park then go to the eurocar counter. Upon parking the car and heading to the counter, the counter personals were not helpful at all and blamed us on the error of drop off. They were very rude and gave us a difficult time to handback the car ( those staff in melbourne airport terminal 3 counter)

Car rental return signage at Brisbane international airport is hindered by high grass and we thought europcar has a different return location and skip the drive in. We google search and it directs us to domestic airport to return. It is important for stranger driver to see a clear company signage for easy and smooth car return.