CAR RENTAL REVIEWS ON EUROPCAR IN SYDNEY

Very satisfied! The car was brand new, spacious, and perfect for long trips.

The process was smooth.

Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.

Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.

As I was organised the trip for guests who are paying for the trip including car rental fees. Even though I was the main driver, the guests still will to use their credit card to pay. However it was not feasible under your policies. This should be more flexible.

Very good.

The service at the store was decent, and the staff had a good attitude.

The service was enthusiastic. Although phone calls were difficult to reach on the weekend, the on-site reception was very prompt.

Make sure to take photos and keep evidence of the return time when returning the car. This rental company recorded the wrong return time and overcharged me! They also didn’t provide any reason for the charges or an invoice. Terrible service and dishonest practices!

I booked a full-size SUV, with the reference model being the Kluger (Highlander). However, they first gave me a Forester, which I refused. The staff then tried to gaslight me, implying that I was causing trouble. After a long back-and-forth, they gave me a RAV4. When I insisted again on a full-size SUV, they tried to hand me an X-Trail. Finally, they unwillingly provided me with an old Prado, which was extremely difficult to drive. This kind of blatant downgrade of the vehicle and unapologetic attitude is something I've never experienced with Europcar before. Avoid at all costs!

Very professional.

The staff were enthusiastic and communicated smoothly, but the assigned vehicle was smaller than the one in the booking.

The staff was very friendly and even offered a vehicle upgrade.

Very satisfied! The actual car received was a brand new Forester with only 4000 kilometers. The car was very new and easy to drive! Quickly adapted to the right-hand drive, took just over ten minutes to get used to it.

Satisfied.

Fair enough.

Very good

It was okay, but they charged me for 3 days while I only rented for 2 days. Luckily, we noticed it.

It's okay, but for a 2-day trip, they charged me for 3 days. Luckily, we noticed.

Very good, everything went smoothly.

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

All went seamlessly well