Good, cheaper than anything else we could find, but still very expensive compared to other locations

The car was as expected but the counter staff were not. They tried to push me into extra insurance. Which I didn't need and indicated I could not get the car unless I agreed to the insurance. After I contacted customer service it was resolved. Not what you need after a 12 hour flight and need to make an appointment.

Worked fine.

excellent knowledgable staff at pick up

On the second occasion, I did not get the car I booked, an Opel Astra, I got a smaller Opel/Vauxhall Corsa, which was fine but not what I booked.

pick up took ages, maybe more staff could be on at peak time on a friday night?

Really great

I am trying to process a complaint with Europcar due to being sold excessively expensive insurance and roadside assist that we didn't ask for.