Good value, if a little slow.

The staff was lazy. Had to wait a long time to get the car. Not sure if the boss is Indian, but all the employees are. They are both lazy and unreliable.

The instructions were unclear, and it took half an hour to pick up and drop off the car.

Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance

The car was very nice, not so clean, very spacious and it work very well in the freeway.

All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....

Simple, easy, convenient and best deal offered.