Good value, if a little slow.

The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.

Kia Soul is not an equivalent to Corolla.

Like: Location and shuttle are perfect....no need to rent at airport. This was almost the same experience...without the fancy counter.
Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!

Like: Fast service, easy to find. Overall very positive experience. Would use again!
Dislike: Booked a Grand Cherokee, got a Jeep Sahara. Didn't even see Grand Cherokee's on the lot. Not a fan of rental agencies that subscribe to that kind of practise, but the Jeep we got was pretty cool. Didn't mind in the end.