I was not given the car I reserved and paid for !!!

Very convenient for pickup and drop-off, few car rental companies offer 24-hour service, AVIS is one of them.

Overall, the service was very satisfactory. Both the gentleman and lady at the front desk were very attentive, professional, and friendly.

Avoid this car rental company!!! They force you to buy insurance!! When we picked up the car, the staff kept pushing for full insurance despite our clear refusals. The road from Kayseri to Goreme is in good condition. Even after we declined the full insurance, our credit card was still charged 1123.68 lira without our consent. The car rental company recorded our credit card details manually without using a POS machine (which is very concerning). Only after we left did we notice the charge. We later found out it was for the forced full insurance.
When returning the car, there were no staff members in the parking lot. No one answered the phone either. After waiting for some time, they came only when other customers arrived to rent cars.

Everything went smoothly when picking up the car in Göreme, but returning the car at Izmir airport was a nightmare! Our flight was at 4:15 PM, we arrived at the airport at 1 PM, but couldn't find the return location and couldn't reach anyone on the phone. I had to run to the airport by myself to ask for help, running from the international terminal to the domestic terminal, struggling with the language barrier and fearing we'd miss our flight. After finally finding the Avis counter, I expected someone to help guide us back to our car, but the staff were too busy and told me to go find it myself. It took two hours in total, and we finally returned the car after 3 PM. Luckily, the flight was delayed, otherwise we would have missed it! I ended up crying in the airport parking lot out of frustration!

The AVIS in downtown Antalya, Turkey, is a really small establishment, but communication was smooth. However, they kept trying to sell us insurance for 20 lira per day, even though we had already purchased comprehensive insurance on the QEEQ website. The staff seemed a bit unhappy that we didn't buy it, but it didn't matter. The car was really new and in great condition, driving it was very comfortable, the air conditioning was strong, and the features were nice. The roads in Turkey are exceptionally well built. We rented the car for 6 days, driving all the way from Antalya to Izmir. Even on the longest day, driving for 7 hours didn't feel tiring. The scenery was amazing. If you come to Turkey, you absolutely have to drive yourself!