I was not given the car I reserved and paid for !!!

Very satisfied

Overall service of the car rental company is good, but the service for customers with language barriers needs improvement. It would be helpful if the store provides a diagram to indicate the pick-up location. When customers have no internet access, the store should allow them to use its network for mobile translation.

AVIS is located inside the airport terminal, easy to find. The car pickup point is a bit far but there's a shuttle bus. The staff are quite friendly and easy to communicate with.

Very good

I picked up the car from the Izmir city center branch, no need to queue, and the staff was quite efficient. When we returned the car at Kayseri Airport, as soon as we entered the airport parking lot, the staff promptly approached us to check the vehicle and complete the paperwork. It only took a few minutes, I have to admire their efficiency.