Pick up and drop off very slow and directions confusing.

Picking up the car takes very long, they spend about 20-30 minutes per customer. The service attitude is also poor.

took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...

I spend around 45 minutes to received my car. I booked Toyota Yaris bus I received the bigger one than I booked.

Very weird business, very short staffed and poorly organized. A lot of people on both visits were basically panicking by how bad it was.

Seemed easy and smooth!

Routes car rental is a group of people who have absolutely no Interest in customer service. They are rude beyond belief. I was there for 2 hours and witnessed 4 different parties having problems and all 4 turned away and went to a different rental company. Just do not under any circumstance go here

Pleasant to work with