The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

The location has easy access to YVR behind Costco a very busy area all day, the checking in was busy, but the property is too small for all the cars being rented, so it was difficult to exit the parking area and it took 20 minutes to move the cars around before you could leave. The best deal was the weekly price so thanks, I will be back.

We waited a long time to get the car, the staff at the counter and on the phone were not very friendly. The car was not very clean, they hosed down the outside while we were waiting, the inside was dusty and dirty. The prices were really good.

It was really easy to book online.

They will try to get money in every way possible. Everyone was angry. Shuttle system do not work at all. Feel like a scam.

All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....

Simple, easy, convenient and best deal offered.