Inconsistent

Everything was excellent

Went great for everything

Easy and quick

Great value, and I'll probably use Routes again in a few years. But the drop off process must be streamlined: There was a guy to check the mileage/status of the vehicle, but with Enterprise when I give him the keys and sign a slip that he can print mobile, then I'm done. 3 minutes. Instead I had to wait in line for 40 minutes to talk with a very frustrating and loud woman, who contradicted what her boss had just told me to do (which was, to get in her line). Then she left for 15 minutes. Her boss, or maybe it was another person at the counter, helped me and another lady with the drop off process. She missed her flight, I almost missed mine. If I knew it was a 30-60 minute process, I would have planned accordingly.

I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.

Like: Price, vehicle and the service representative, Patrick.
Dislike: Nothing.