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Search for Routes Car Rentals in Chicago

Inconsistent

Reviewed: Fri, Aug 23, 2019
About Routes: 7.0 /10
We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars. The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet. Shuttle was quick and easy.
About QEEQ: 10.0 /10
Smooth process, no issues!
Nissan Rogue image
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

D.Misch

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Intermediate | Toyota Corolla or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Nov 9, 2019
“Unpleasant pickup process.”
About Routes: 8.7 /10
Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved! Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.
About QEEQ: 8.0 /10

M.Fuqua

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Aug 13, 2019
“We were not happy with the new procedure to get to the "bus" to take u s to new terminal. We called”
About Routes: 8.0 /10
Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage. O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.
About QEEQ: 8.0 /10

D.White

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Jul 9, 2019
“The staff was amazing and I would by all means recommend them to others.”
About Routes: 8.7 /10
I accepted the offer of a jeep and didn't realize how rough the suspension was. No fault of the staff, maybe a friendly warning would have been helpful.
About QEEQ: 9.0 /10

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Apr 2, 2019
“Terrible and Inefficent Pickup and Return Process”
About Routes: 4.0 /10
I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.
About QEEQ: 8.0 /10

K.MARCHMAN

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Compact SUV | Kia Sportage or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Sun, Sep 23, 2018
“Excellent”
About Routes: 9.8 /10
Like: aLL the way around it was a good experience
Dislike: ?

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