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Search for Routes Car Rentals in Vancouver

Would never recommend Routes car rental

Reviewed: Tue, Aug 27, 2019
About Routes: 4.7 /10
Although the vehicle was in great condition and provided our family with loads of space for our family vacation, we would never recommend Routes car rental. We had to wait 45 minutes for a shuttle to pick us up. The person who set us up with our vehicle was less than courteous. The vehicle was not ready when we picked up - despite our flight being delayed by several hours. The inside of the car was not clean - dashboard was full of dust and suntan lotion, windshield was filthy. Lastly, the car was empty and we had to stop to fill it, which resulted in us missing our ferry. Completely disorganized.
About QEEQ: 10.0 /10
Easy Rent a car was a painless way to rent our vehicle. Will use again.
Jeep Cherokee image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Vancouver Airport

B.Allai

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Medium SUV | Jeep Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Mon, Apr 13, 2020
“not happy with Routes but happy with QEEQ customer service and ease of use”
About Routes: 5.0 /10
took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...
About QEEQ: 10.0 /10

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Intermediate | Nissan Sentra or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Dec 3, 2019
“Felt that I got away lucky”
About Routes: 7.0 /10
While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.
About QEEQ: 10.0 /10

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Medium SUV | Nissan Rogue or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Sep 25, 2019
“It was an average experience.”
About Routes: 6.7 /10
They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.
About QEEQ: 8.0 /10
It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.

Narat C.

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Medium SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Aug 28, 2019
“Good deal but poor cleanliness.”
About Routes: 7.0 /10
The car was not totally clean outside and inside was very dirty.
About QEEQ: 8.0 /10
The booking is smooth.

J.Galvez Lopez

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Mon, Jul 29, 2019
“Bad experience with Routes.”
About Routes: 5.3 /10
Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.
About QEEQ: 10.0 /10
The process to rent a car was seamless, however since Routes was not that good, I wish there was a better way to see what people have to say about rental companies before renting a car.

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