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Live chat Email us Service Code: 6254636312
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Would never recommend Routes car rental

Reviewed: Tue, Aug 27, 2019
About Routes: 4.7 /10
Although the vehicle was in great condition and provided our family with loads of space for our family vacation, we would never recommend Routes car rental. We had to wait 45 minutes for a shuttle to pick us up. The person who set us up with our vehicle was less than courteous. The vehicle was not ready when we picked up - despite our flight being delayed by several hours. The inside of the car was not clean - dashboard was full of dust and suntan lotion, windshield was filthy. Lastly, the car was empty and we had to stop to fill it, which resulted in us missing our ferry. Completely disorganized.
About QEEQ: 10.0 /10
Easy Rent a car was a painless way to rent our vehicle. Will use again.
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Vancouver Airport

Hogan Vogt

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Reviewed: Mon, Oct 1, 2018
About Routes: 6.0 /10

D.Lane

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Oct 2, 2019
About Routes: 6.7 /10
The location has easy access to YVR behind Costco a very busy area all day, the checking in was busy, but the property is too small for all the cars being rented, so it was difficult to exit the parking area and it took 20 minutes to move the cars around before you could leave. The best deal was the weekly price so thanks, I will be back.

EvaP.

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Jul 19, 2019
“Get what you pay for.”
About Routes: 6.7 /10
The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.
About QEEQ: 8.0 /10

R.Arter-Williamson

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Economy | Kia Rio or similar
Reviewed: Sun, Jun 23, 2019
“Happy renter.”
About Routes: 10.0 /10
We got free upgrade to a larger and newer car which was a nice surprise.
About QEEQ: 10.0 /10

L.H.

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Economy | Toyota Yaris or similar
Reviewed: Wed, May 15, 2019
“Great cost effective and safe rental experience!”
About Routes: 10.0 /10
The car exceeded my expectations because the nice lady at the desk gave me their newest and best car so I got a Kia Forte which was a lot better than what I had expected. The shuttle to the airport on return could have been better because I think there was some miscommunication and they ended up leaving without seeing us waiting. Luckily I did not miss my flight.
About QEEQ: 8.0 /10
It’s great. Such good value and decent customer service.

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