Great booking process and value, however the car could have been better cleaned + shorter wait time

Travel4Work

Canada

Reviewed: Sun, Sep 8, 2019

About Routes: 7.3 /10

The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.

About QEEQ: 10.0 /10

Great and easy booking process, overall excellent value!

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Jeep Wrangler or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Iris Gallup

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Oct 7, 2019

About Routes: 2.0 /10

Waited for an hour at the airport for the shuttle, then waited another half hour in line. It took three trips to transport 8 people!

Ruby Ulysses

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Dec 31, 2019

About Routes: 6.0 /10

Staff were lazy. Had to wait a long time to pick up the car. Not sure if the owner is Indian, but all the staff are. They were lazy and unreliable.

K.Hogan

Canada

1 days rental

Medium SUV | Jeep Wrangler or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Jul 18, 2019

“Routes car rental is a group of people who have absolutely no Interest in customer service”

About Routes: 6.0 /10

Routes car rental is a group of people who have absolutely no Interest in customer service. They are rude beyond belief. I was there for 2 hours and witnessed 4 different parties having problems and all 4 turned away and went to a different rental company. Just do not under any circumstance go here

About QEEQ: 10.0 /10

Pleasant to work with

S.Rajendram

Canada

1 days rental

Medium SUV | Jeep Wrangler or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jul 15, 2019

“Great experience”

About Routes: 10.0 /10

We rented a Jeep Wrangler to drive up to whistler and had a great experience with Routes. They had us checked in and in the car in no time and the return process was a breeze. Everyone was friendly and helpful.

About QEEQ: 10.0 /10