Perfect

Very satisfied

Awful! They didn’t fulfil the booking. Arrived at counter, waited 40min to be seen then they said the booking didn’t have sufficient insurance and they wouldn’t let me take the car without paying another £200 extra for an extra insurance. Manager wasn’t available and didn’t have a business card. I’ve used plenty of slightly dodgy car companies but these guys (at least the ones I dealt with) are criminal.

Staff at Europecar were not well organized. On returning the car the receptionist was trying to raise claim against me for small scratch which was in the car before picking up the car. Though I got a zero excess insurance from you; however, I was defending until they find in their records that it was there before picking up the car. Again, the lady claim that you extend your previous booking so we have to raise it against you, but lucky that was not the case, as I did only one booking and she could not raise any claim. Please consider this case with all of your customers before paying them for any claim to Europecar.

Prefect service, I wish you all the best and hope to be with you in the near future.