A stressful experience exacerbated by the counter staff

Arrived on time to pick up the car, but was informed there were no cars available; waited an additional 2 hours.

Staff were slow and inefficient, even when there were 20 people waiting to rent a car. They threatened to force us to buy their full insurance by saying there would be no assistance otherwise. They charged the card without explaining the amount and were unwilling to explain why they needed to pre-authorize £1250. Their attitude was very unfriendly.

Upon arrival at the rental location, they insisted on mandatory insurance fees. Since we were already there, we had no choice but to comply.

Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

Car boot was perfect for all of our luggage (5 people plus carrying 2 other people's as well) It fit perfectly in the boot, once the back two seats were down.

Great help online when I wanted to change my booking time to a later slot. Easy and cheapest I could find online.