A stressful experience exacerbated by the counter staff

The paperwork took over an hour. Terrible service. I booked an SUV but they gave us a station wagon. If I had known, I would have booked a station wagon from the start since it's cheaper. They charged £120 for a second driver and said it could be refunded if canceled, but it turned out to be a scam.

The car given exceeds my expectations

The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.

One thing wrong only discovered when on motorway no fluid in windscreen washer bottle

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.