Great start, bad news and then a good try to make up for their mistake!

Helpful counter staff Very smooth pick up and drop off

I found the add ins confusing

After 3 weeks into the 11 week hire the vehicle dashboard stated "Maintenance required, return to dealer" I called budget who advised me "take the vehicle to an international airport and exchange " My time and expense I exchanged at Utah International, Budget didn't have an equivalent so they sent me to Avis , they tried to give me a smaller vehicle but I insisted on the same (Rav4) which they eventually found . My visa credit card was immediately charged . Due to unforseen circumstances I had to return home 3 weeks earlier , I informed the Budget office of this , the date an time so they would be expecting me . I returned the vehicle and got a invoice for over $10,000 triple my original quote and I'd already paid more than half already . It took several phone calls and 3 weeks ( different answers each time ) to eventually get this sorted , albeit over £300 more than the original quote , no apology for the inconvenience of exchanging and conflicting advice to change . Not a happy customer .

Every email I sent there was a quick professional response which I appreciated.

The car was perfect, I thought it was a 5 seater and it ended up being a 7 seater. Well needed space for my family road trip.

The easyrentcars app was a breeze to use. I was even able to check on the rates at a later date and found a lower price. In addition the price drop feature actually rebooked my hire for a lower price when it became available.

Like: By far, Easy Rent Cars had the lowest rates for my trip. Budget employees were very friendly & helpful at both locations.
Dislike: I liked everything about Easy Rent Cars. The only dislike I had was the car that Budget ended up giving me, it WAS in the category I selected but it proved to me why I would never buy a Hyundai. I was delayed picking up the car because power was out at the whole car rental facility in Atlantic City, not Budget's fault. Long wait to finally get the paperwork done, walked out to the car & found the side mirror very damaged which was not mentioned. I was given the Hyundai instead, looked ok but was let down driving it especially when trying to pull out in traffic.. NO energy. I didn't take the EZPass for the toll roads option, didn't make sense for my trip but the unit fell off the window & seemed to activate. I had to tell the toll worker to ignore the EZPass & I gave cash instead with a receipt back but I've been worrying since about being charged double. The Budget person at my dropoff airport had NO good answer when I questioned the incident. All they said is that I should watch my credit card for any additional EZPass charge for use of the device or the Pennsylvania Dept of Transportation will contact me directly IF any tolls are questionable. My trip is over, I really don't need any further stress just waiting to SEE.... I know none of this is Easty Rent Cars fault but I just wanted to let you know.