Extremely satisfied

Picked up the car on Friday night with a wait time of more than two hours. The staff attitude was okay, but the long wait time resulted in a poor experience. The other two times were fine with no issues.

The first time, there was no car in the parking spot, and the second time, the fuel tank was only 1/4 full. Other rental companies would have upgraded me to the next model for free by now.

Budget were terrible. I've used Alamo for years and never had a problem. The minute that we arrived and went to pick up the car Budget were creating problems. They wouldn't accommodate us with any of the things that Alamo do as a matter of course, such as adding on an extra driver. They then allocated one car to us whether we liked it or not, whereas Alamo always give us a big choice of cars to choose from. Finally, Budget added on $55.44 to our bill when we dropped the car off, which I only noticed yesterday. When I phoned them they were less than unhelpful. The guy told me that we had returned the car without any petrol which was completely untrue and a blatant lie. I filled up the tank on the way to the airport so the tank was full when we dropped the car off. The guy also told me that we had returned the car late and took no notice when I tried to explain that we had been stuck in heavy traffic on the way to the airport. I also explained that we had dropped car off two hours late to Alamo previously and that they had bot charged us a penny for it. After falsely accusing us of giving the car back with no petrol in it you would have thought that they would have completely waived the "late return" charge, but no they would only give a partial refund. I will never use Budget again if I can possibly help it and I will do my best to make sure that no-one else uses it.

Like: The Rep. (Natasha) was very professional and courteous throughout the transaction and wait.
Dislike: The new credit check policy when you've rented from (Budget) in the past numerous of times for years, stopped for a while due to my new job position and just started back renting again for personal use.