Not a disaster but very frustrating rental

Great, excellent service

Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV and when we got there at 8:00am she told us there were no cars and we have to wait (but didn't give us any estimated time). Two hours later a van came and we asked for that one, she said no as we PRE-ORDERED a Santa Fe. On the confirmation it says you will get the santa fe or something SIMILAR. Finally we asked to speak to the manager on duty and got the van, ZERO communication amongst the staff and Tabitha's customer service was the worst we have EVER experienced, she should not be a face of Discount customer service or any customer service for that matter. Following this 2.5 hour horrible waiting experience, we had to ask to be comped for our waiting time and asked her to wave the extra KM fee and she made a big deal over this. We paid $50 to have the van delivered in Toronto and the Jarvis location called us on our drive back to the city and said we need to have the van there by 4:00 pm although TABITHA wrote down delivery 8:00 pm, they then wanted us to take it back to the airport location or they would charge us an extra night for having it. Eventually, we got approval from the manager again and on the Tuesday dropped it off.

Vehicle far exceeded my expectations - location did not have an after hours drop off option - this was the only negative scenario.

Like: It was a good trip and the car served us well