Not a disaster but very frustrating rental

Canada

Reviewed: Wed, Sep 11, 2019

About ACE: 6.7 /10

Personnel are nice but check-in process is confused and chaotic. Personnel are nice but do not explain the difficulty of getting and returning a vehicle given the underground parking and storage. The vehicle itself was not well maintained. The "change oil soon" light was on when we first got it. The windshield wiper liquid was empty. The low tire pressure indicator was on within a few miles of leaving the location. The return attendant knew that this was a false alarm when I returned the car. I wasted $10 putting air in one tire every time the indicator came on. All in all this location needs some intense training.

About QEEQ: 10.0 /10

ACE

Montreal

Canada

Economy | Toyota Yaris 2 Doors or similar

1 days rental

Relevant Reviews on ACE in Canada

c.stone

Canada

4-day rental

Economy | Kia Rio or similar

ACE

Winnipeg Airport(YWG)

Winnipeg

Canada

Reviewed: Wed, Sep 25, 2024

“Great”

About ACE: 10.0 /10

Would use again

About QEEQ: 10.0 /10

Great price

Igor

Canada

6-day rental

Small SUV | Toyota RAV4 or similar

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Wed, Sep 18, 2024

“Good technical condition of the car, but very unfriendly attitude towards the client”

About ACE: 6.0 /10

The car was a Hyundai Tucson, but it almost similar to a Toyota RAV4 The waiting time at the meeting place (Viscount station) was more than 40 minutes. If there is no luggage, it is much faster to reach the place on foot in approximately 15 minutes. The staff does not want to admit that the insurance policies were not bought from them, they did not give the car without buying additional insurance from them! They also charged extra for after-hours car pick-up despite the fact that I arrived at the meeting place on time. The tank was only 2/3 full. The difference is not reimbursed for returning the car with a full tank.

About QEEQ: 9.0 /10

J.Malliet

Canada

1 days rental

Economy | Toyota Yaris 2 Doors or similar

ACE

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Aug 20, 2019

“Additional insurance requirements for not being a Canada resident were NOT disclosed in the contract”

About ACE: 7.0 /10

I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

David B.

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Sat, Mar 2, 2019

“Ace are Liars”

About ACE: 4.3 /10

They were terrible. I reserved an Toyota RAV4 for the snow storm coming to Toronto. When I got there they said they had no SUV’s even though there was one sitting in their driveway. “That’s for someone else”, they said. Garbage.