Not a disaster but very frustrating rental

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.

All done well. Fast efficient

Worked well. Would use again

They were terrible. I reserved an Toyota RAV4 for the snow storm coming to Toronto. When I got there they said they had no SUV’s even though there was one sitting in their driveway. “That’s for someone else”, they said. Garbage.

Like: I rented a red Jeep Rubicon 2018, it was my first time renting a car and they made my experience very pleasurable as well as knowledgeable. I was very pleased with the conditions of the jeep as well as the flexible times for drop-off, we needed to be at the airport by 7:00 am so that meant we had to get up very early and all we had to do was park the car in their lot and drop the keys in a secure box. Overall it was fantastic.