Very good

It appears to be a Mexican-operated store. The company seems to have only five staff: one for driving the shuttle, one for cleaning cars, one for handing over cars, and two for customer service, making the wait time quite long. The staff is rather inflexible, requiring a translated document. I didn't need a translated document in New Zealand, the UK, or Spain. This led me to find a translator urgently. Thankfully, the translator was very accommodating and agreed to translate first and get paid after I got the car. It took just half an hour to get it done and submit it to the rental company.

Long time for pick up car to collect from terminal, car was not ready when we arrived. Staff were very helpful though! Dropping off was a breeze and driver to airport was amazing!

The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.

Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.

It was very easy to book online.

The car exceeded my expectations because the nice lady at the desk gave me their newest and best car so I got a Kia Forte which was a lot better than what I had expected. The shuttle to the airport on return could have been better because I think there was some miscommunication and they ended up leaving without seeing us waiting. Luckily I did not miss my flight.

It’s great. Such good value and decent customer service.