One of the better renting experiences ever.

Very good, the staff were friendly.

There were many people, so I waited for a while. They tried to sell insurance, but I had already bought full coverage, so I didn't buy it. When I returned the car, they gave me a slip which I thought was for highway fees, but after a closer look, it was for fuel. I had clearly returned the car with a full tank. Luckily, I noticed in time and went back to the counter to cancel it. They canceled it without checking, which felt like a deliberate scam. If you don't notice, they will charge you. Everyone, be careful.

We booked a car in August and the confirmation said we could choose from three options, which we understood. However, the car we received was completely different from what was confirmed and was an old model with no USB ports. It was miles away from the model we originally booked! The staff at the counter were not familiar with their duties and kept suggesting we pay extra to upgrade the car. Very dissatisfied, will definitely not choose this company again!

Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.

The return process was very quick.