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Live chat Email us Service Code: 8507182312
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Very good broker and very poor agency

Reviewed: Thu, Oct 3, 2019
About Routes: 7.0 /10
Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Laura Larkin

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Reviewed: Sun, Oct 13, 2019
About Routes: 4.0 /10

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Economy | Toyota Yaris or similar
Reviewed: Tue, Oct 22, 2019
About Routes: 6.7 /10
I spend around 45 minutes to received my car. I booked Toyota Yaris bus I received the bigger one than I booked.
About QEEQ: 8.0 /10

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Economy | Kia Rio or similar
Reviewed: Tue, Oct 1, 2019
“Routes is cheap, but be prepared for a long wait.”
About Routes: 6.7 /10
Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.
About QEEQ: 10.0 /10

K.Dodds

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, Aug 15, 2019
About Routes: 8.0 /10
We should have got a van, as one of our occupants had difficulty getting in and out. Age being a factor. Windshield wipers were not great. Did not handle well on a gravel road. A little clunky with the steering
About QEEQ: 8.0 /10

K.Stratis

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Economy | Toyota Yaris or similar
Reviewed: Fri, Jun 1, 2018
“Best price by far, no frills.”
About Routes: 8.8 /10
Like: Staff was efficient and very courteous. Clean, low cost office and grounds for incredibly low cost of car rental.
Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.

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