There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.

I spend around 45 minutes to received my car. I booked Toyota Yaris bus I received the bigger one than I booked.

After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.

0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.