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Search for GREEN MOTION Car Rentals in London

WILL NEVER EVER BOOK WITH EVEN IF IT WAS FREE

Reviewed: Mon, Oct 7, 2019
About GREEN MOTION: 2.0 /10
Absolutely terrible experience please listen to ALL the bad reviews I didn't and regretted it immediately. I waited nearly 2.5 hours after coming 30 mins early due to reading the reviews about the wait time,I ending up having to reschedule a business meeting. Customer service from one of the customer advisor was nothing less than disgusting an blatantly racist! If you aren't of south asian decent dont bother wasting you time or money. I wish I could remember his name I’m writing this reviews months later.He called south asia man that was behind me forward I pointed out I had been waiting and he then refused to serve me as I had raised my voice, I said I know the reason why he didnt want to serve me he then said you would serve me clearly embarrassed by my intelligence, hos coworker even told him to chill because i would speak to the manager to which he replied he doesnt care!At this point he coworker said he would serve me once he had finished with his customer, the rude one then left to have a cigarettes leaving waiting customers. I was also charge £40 ontop of online price my advise go to eurocar of thrifty its £20 more bt no extra added fee and great customer service I would NEVER GO BACK AGAIN
About QEEQ: 10.0 /10
Volkswagen Polo image
GREEN MOTION
Heathrow Airport T5(LHR)
London
United Kingdom
Economy | Volkswagen Polo or similar

Relevant Reviews on GREEN MOTION London Heathrow Airport

Jeff Cronin

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GREEN MOTION
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Tue, Apr 22, 2025
About GREEN MOTION: 2.0 /10
It took an extremely long time, and the type of car provided was completely different from what was promised. The car had a lot of scratches and was in poor condition.
About QEEQ: 10.0 /10

Astrid Owen

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GREEN MOTION
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Wed, Jul 18, 2018
About GREEN MOTION: 2.0 /10
1. There was no order in the queue, and no one managed it. 2. They enthusiastically encourage you to add extra options (such as insurance).

Eileen Eveline

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Full Size | Chevrolet Impala or similar
GREEN MOTION
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Wed, Nov 16, 2016
About GREEN MOTION: 2.0 /10
We were charged an extra £200 for some rebooking fee because we arrived two hours late to pick up the car. Our friends, who were also two hours late but booked with a different company, didn't have to pay this fee. This rental company doesn't care about customers' interests, and their service is very average and impersonal. I've never encountered such problems renting cars in the USA and Spain. It's so unfair! What would have happened if we didn't pick up the car that day? This kind of unfair clause from the rental company is just uncomfortable and not good service. In the future, I'll book directly with the rental company instead!

Teresa Herty

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GREEN MOTION
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Sat, Nov 4, 2017
About GREEN MOTION: 4.0 /10
The location is quite far from the airport, with the shuttle bus coming only every 45 minutes. During our trip, we were rear-ended by another vehicle, but couldn't reach the rental company's helpline, so we had to go to a nearby rental office. Thankfully, a Chinese-speaking customer service rep helped us with the insurance claim. We had to fill out the claim form online, and again when returning the car. The insurance company's website was very poor, and any submission error meant starting over. We ended up filling out the form numerous times! Though the price wasn't bad, overall, I can only say it was average.

Happy Traveller

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Economy | Volkswagen Polo or similar
GREEN MOTION
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Tue, Sep 25, 2018
“Excellent rental experience”
About GREEN MOTION: 9.8 /10
Like: We didn't have to wait in line, either for pickup or drop off. The price of the rental was very reasonable. We were given a free upgrade to a larger yet still fuel efficient vehicle, and the car had GPS, which would have cost us substantially more than the total price of the rental if we had to pay for it.
Dislike: Although you can pick up or drop off your car between 06:00 and 22:00 at their Heathrow Airport location, you can only call them (or any other Green Motion office) between 09:00 and 17:00. Also, we had to pay 9 pounds each for my wife and me to ride the Hoppa Bus from Heathrow to Green Motion and back again. While the car rental broker company, EasyRent, said that we would not be reimbursed for this fee, the supplier, Green Motion, said that we would, and we have not yet resolved this issue.

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