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Live chat Email us Service Code: 8942923268
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Search for Routes Car Rentals in Vancouver

Online Bait and Switch

Reviewed: Sun, Oct 13, 2019
About Routes: 5.3 /10
the car I booked was a bait and switch. Basically I paid extra to book a Jeep and when i showed up the rental company said that even though the rental said it was for a Jeep Grand Cherokee, the classification was for a lower vehicle. I ended up with a crap vehicle.
Jeep Cherokee image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Vancouver Airport

Evelyn Gallacher

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Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sun, Feb 17, 2019
About Routes: 10.0 /10
I contacted the car rental company at the airport, and the shuttle arrived in about 10 minutes. The rental location is not far from the airport, taking at most 10 minutes by car. The car pickup process was very quick and easy. I will choose Routes again next time.
About QEEQ: 10.0 /10

R.Ellis

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Special | Mystery compact car or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Jul 6, 2022
About Routes: 7.0 /10
Counter didn’t answer any of our questions had to wait for the car nothing was answered

M.Bourgon

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Full Size Van | Dodge Grand Caravan or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, Oct 3, 2019
About Routes: 7.0 /10
The wait time at the counter was more then 2 hrs
About QEEQ: 10.0 /10

E.Sycamore

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Full Size Van | Dodge Grand Caravan or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Jul 20, 2019
“Easy as the title says.”
About Routes: 8.7 /10
Routes were experiencing some difficulties with their wifi system when I was scheduled to pick up. They were still friendly and professional. I needed to extend my rental by an extra day...it would have been nice to maybe have had a discount for the inconvenience at the pick up (1 hour wait to get the system sorted).
About QEEQ: 8.0 /10
No problems. Everything was easy..just like the name says.

K.Hogan

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Medium SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, Jul 18, 2019
“Routes car rental is a group of people who have absolutely no Interest in customer service”
About Routes: 6.0 /10
Routes car rental is a group of people who have absolutely no Interest in customer service. They are rude beyond belief. I was there for 2 hours and witnessed 4 different parties having problems and all 4 turned away and went to a different rental company. Just do not under any circumstance go here
About QEEQ: 10.0 /10
Pleasant to work with

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