Good pricing, good service

When we arrived at this distant pickup location, we found it inexplicably closed. There was a note on the door telling us to go to another train station address to get the car. Couldn't they have sent an email or a message in advance if that was the case? We had to quickly check the map and head to the other location. Since they had changed locations, the new office wasn't prepared with the necessary documents. We had to redo the contract. The staff were polite and there was no queue, but the process was very slow. The car was not the one we originally booked, though its condition was good. We ended up picking up the car at 12 PM instead of 10 AM, which delayed our entire schedule.

Not many people in line, waited about fifteen minutes.

The car had small items of damage not apparent in the report. I feel Hertz should give you full instructions on where to find the nearest petrol station to avoid delays on dropping off the car with a full tank of petrol. Brakes seemed very sharp if not used carefully. No reversing mirror to assist in backing in tight areas.

The contract seemed threatening with lots of penalties identified in the original contract. Perhaps it was the French to English translation but I would hesitate renting a car from Hertz when Enterprise in Arras offered a much less threatening contract.

Clean and hygienic, easy to find!

Quick service

Nice service