Easy but quit giving me a sales pitch

Unfortunately Payless gave me a “pickup car” but I booked a JEEP wrangler or similar SUV”. No exceptions for Payless otherwise I should pay more than double price.

Unfortunately Payless gave me a “pickup car” but I booked a JEEP wrangler or similar SUV”. No exceptions for Payless otherwise I should pay more than double price.

I enjoyed my rental but I had to take the first car back which was a grade lower than what was advertised. When I went back I had to show the clerk my receipt on my phone for him to give me a car that matched the purchase I made, which to him didnt make sense because it was a grade higher. The first car I took was a Jeep campus, I had to take it back because it was too noisey.

Great rates, great selection

The counter staff was very helpful and very easy to work with. I will choose this company again because of the gals at the front counter. The car was a bit difficult to find and when I did, the interior of the vehicle was not clean. The windows were so filthy that a gentleman from Payless attempted to clean them and they still looked bad. The inside smell of the car was very odd and not very nice as well. There had been several scratches on the vehicle that had been noted before I drove with it and there were cigarette burns in the drivers seat. Not cool. They said that there was nothing they could do to help me. So I reluctantly drove off for my trip.

Easyrentcars was easy to work with. I wish the price had dropped down! I did however get a AARP discount at the Payless counter. I would have liked to have known about that as an option upfront.

The process was simple. Possible consider a separate line for customers who have already made and have confirmed reservations. I waited 20 minutes for a person without reservations to be helped.

The wait time for an attendant was excessive and watching enterprise customers get their cars in minutes was frustrating. The attendant was very nice. The vehicle we rented was nice. The inside windshield had a foggy film causing me to stop to clean it and the change oil alarm came on every time I started the vehicle.

Website was easy to navigate.