Very satisfied.

There were quite a few upsell attempts, but I declined all of them. I forgot to refuel the car before returning it, so I was charged a service fee, which was quite expensive! Remember to return the car with a full tank. For the first time, I was charged an emissions fee, and there was another fee that I didn't quite understand, which was also quite expensive. I booked a manual transmission car but was given an automatic one; the vehicle was brand new.

The pick-up and drop-off processes were smooth, and the fee explanations were clear.

The service was straightforward without excessive sales pitches.

Excellent service at Ericar. Personnel very kind. Friendly and efficient.