Denver July 2018

The rental location is right near the airport, less than a five-minute walk. We went the wrong way and wasted a bit of time, but luckily it was late, so there weren’t many people, and there was no need to queue. When picking up the car, the domestic rental company repeatedly reminded us to check if the American company added insurance. I specifically checked, and the company was very straightforward. They saw I had bought insurance domestically and did not try to sell any additional insurance. Returning the car was also convenient. We returned it at a different location, and it was hassle-free—just needed a receipt from the rental office. Fortunately, we kept ours. Moreover, this company didn’t require a deposit. The previous company required a $100 deposit to cover potential violations or damages. Maybe it was because we had comprehensive insurance this time. They mentioned that even minor scrapes would be handled by the insurance company, so there's no need to worry at all.

They pushed the Fuel Service Option on us, which I might have avoided if my English were better. Also, we returned the car at 7 PM (closing time is 8 PM) to save a night's parking fee. In the rush, I left my GUCCI sunglasses in the car. When I went back at 7:45, the staff said they couldn't find them. So upset and heartbroken!

Car pick-up was very convenient!

The staff at the service counter were very nice and explained the differences between vehicle categories in detail.

Like: Very roomy and smooth riding Ford Excursion which was a welcome relief after a cramped 4 hour plane ride.
Dislike: Alamo did not have what I reserved so I had to pay more to get the Ford Excursion.