Great value, convenient location!

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

The Routes staff during the return went above and beyond to make me feel welcome. Excellent service fro them.

Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.

Location was just a bit hidden but overall it was good. still waiting for the 500 cad deposit to clear.

Took atleast 30 mins to get set up at the counter but it was a slow but generally smooth process. Lady behind the counter was nice

Price was great !