A great deal but far too much confusion with inaccurate and incorrect information

Van was disgusting and they just ignored us when mentioned. Dont use them.

Picking up the car at the airport took longer than expected as we had to wait over an hour for the shuttle to arrive from the rental office, which is about a ten-minute drive from the airport. When I called the office to inquire, the response was polite but impatient. The same person who answered the phone—a cold and impolite middle-aged Chinese man—handled the paperwork. I must have been unlucky to encounter such an unpleasant individual during my travels around the world. We received a different model than we had reserved; it was an older model Nissan ELGRAND, which isn't listed as an option in the selection menu. Apart from that, everything else was fine.

everything was awesome from car condition, cleanliness and spacing. the customer service were superb. two things i can say about the van is (1) when you’re driving uphill it struggle a little bit to keep up with the rest of the car on the road. my second concern, i was told that the release of the bond will take 2 weeks to get back on my credit card account. what if i needed the money now? the release should not take that long as it may lead to inconvenience to some people like me.

The car was good but scratches indicated on the contract didn’t seem to be related to the car I rented. I had a breakout of the car - engine stopping and restarting while in the road - that can be very dangerous - I notified it at check out

Like: Everything
Dislike: Everything