A great deal but far too much confusion with inaccurate and incorrect information

I am still waiting on my bond to be refunded it has now been 4 business days and nothing has come through. I had a great experience with staff and picking up the car and dropping off but now that I am chasing my bond refund no one seems to be responding to my emails or getting back to me which is really disappointing

Made a call and they immediately sent someone to pick me up.

The car has already run over 110,000 kilometers. The key issue is that at a speed of 85 km/h, the car becomes unstable. Initially thought of changing it in Taupo, but it turns out the only location is in Auckland! Wasted phone expenses, and the person who answered said yes, the car shakes above 85 km/h. They knowingly rented out a car in bad condition! I was dissatisfied throughout the journey.

The pickup time was outside the store's working hours. Communication via mail beforehand was very clear, and the process was straightforward. The car was in good condition, clean, tidy, and fuel-efficient. The return process was quick, and they offer a free shuttle to the airport, making it very convenient.

Like: Pick up and drop off was efficient. Car was small (as requested) and efficient (giving the extra spurt when needed).