Good

Poor service and bad experience affected my trip mood. The rental company is run by a Chinese, small in scale and ground. During the return, we had to move our stuff three times from the car. The road to Twelve Apostles Hotel was not very good, some mud splashed on the back of the car. The rental company insisted we wash it. They said we could use their water to wash it ourselves, but they claimed several cars were waiting for a wash, and directed us to a nearby self-service car wash which cost 11 AUD after waiting. Strongly not recommended. If possible, definitely use a larger chain rental company.

Great customer service. Very accommodating after we had multiple flight delays. So appreciated during a stressful day. Thank you so much.

The car is new and clean. the staffs are nice, Can speak in Chinese and English. Highly recommend.

Easy to book, the price is good. Highly recommend

Their response is bad. I tried to call them to ask for the photos ofthe damaged part at the back of the van because I forgot to take photos. They said that I have to send email. I didn’t get any responses until now.

Garbage car rental office, they make you wait 1 hour just to collect your car