The originally booked manual Ford Kuga was unavailable, so we upgraded to a brand new Peugeot 5008 automatic with built-in navigation for an additional 200 euros. The vehicle was in excellent condition, allowing us to drive across nine countries and thousands of kilometers without any issues. The car keys were handy—doors automatically locked when we stepped away.

There weren't many people in the queue in the morning. The staff lady was very considerate and gave me an XC90 (I had originally booked a GLE).

I hope everyone can be punctual. Arriving on time at the counter will be quick, usually within 15 minutes. The counter staff is friendly and not verbose. Once asked if you bought full insurance, they won't recommend it again. I walked from the long-distance train station to terminal 1 to pick up the car. The route is a bit long, but there are many signs. If you plan to go to another country, be sure to mention it in advance. It should be noted on the receipt and the fee charged. Otherwise, you need to find a Hertz location near Germany to add to the contract before leaving the country, which can be inconvenient.

I asked for a diesel version, but they gave me a Volvo XC60 instead. The space is ample, and it easily fits three 26-inch suitcases with room to spare.

Great experience. No extra upselling, and they provided a brand new car with only 12 kilometers on it.