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a ne pas refaire

Reviewed: Fri, Dec 6, 2019
About ACE: 7.3 /10
ACE inexistant à l'aéroport de bordeaux, et je découvre au final que c'est une autre agence qui va me louer la voiture... parking en travaux avec mes deux valises à parcourir le parking pour trouver quel loueur représente ACE !!!!! une location réservée ou on me donne le choix entre deux voitures, j'en choisie une et on m'annonce que pour celle la c'est 10 euros de plus, sans compter le message insistant de l'agent qui veut absolument me faire souscrire une assurance complémentaire. Qu'en cas d'accident il m'en coutera une franchise. J'ai fait 10 h d'avion et j'ai vraiment autre chose à faire que de chercher l'agence partout, je suis fatiguée et je suis assez grande pour savoir que l'assurance en plus n'est pas une obligation. Surtout que vous avez des assurances et que vous outrepasser vos prérogatives de loueur en annonçant que la caution sera prélevée si il y a un accident avec un véhicule assuré tout risque. Formez mieux vos agents et ne prenez pas vos clients pour des imbéciles et affichez sur le bureau a bordeaux un panneau pour ne pas avoir a chercher vos bureaux.
About QEEQ: 8.0 /10
Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

J

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Economy | Volkswagen Polo or similar
Reviewed: Sat, Aug 17, 2019
About ACE: 8.7 /10
We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.
About QEEQ: 10.0 /10

d.wright

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Compact | Opel Astra or similar
Reviewed: Thu, Jul 11, 2019
“Ok, but had better”
About ACE: 9.0 /10
Pick up time to long
About QEEQ: 8.0 /10
You need to speed up the pick up process

C.Freeman

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Compact | Opel Astra or similar
Reviewed: Thu, Jun 6, 2019
“My first time renting a car abroad and was happy with the service”
About ACE: 10.0 /10
Counter staff very helpful and the colleague at the collection point was really helpful
About QEEQ: 10.0 /10

B.BOOS

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Economy | Volkswagen Polo or similar
Reviewed: Wed, May 22, 2019
“Good experience”
About ACE: 8.7 /10
Good rental cars
About QEEQ: 10.0 /10
Good price

G.Dawson

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Mini | Opel Adam or similar
Reviewed: Tue, May 14, 2019
“Disconcerting”
About ACE: 7.7 /10
Didn't like rip off insurance extras and withholding over £1000 for over a week. The 'sell' makes the experience stressful. A scratch was also missed on checkout and the agent didn't send me an updated form as he promised. These moments and poor reputation of gold cars lead to distrust

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