Good value for money

Had to call twice to receive my booking. All I had was a reference number when booking number was required.

Rear demist wasn't working and new rubbers needed on front windscreen. Other than that car was great and easy to drive.

Car was old and in terrible condition. Our contract stated remote locking but the key was broken and with 3 kids this was not ideal. The car had a broken front bumper and other damages around the car. Customer service was really poor. One agent (the car washer) abused my wife and was very confrontational. Reported it to head office (as the car washer told us to) and Dean who we spoke to was very helpful. The car, whilst old, did run well and was the model we booked (just a pity about the locking system being broken and the agents not being bothered).

Terrible company. Cheap is the operative word - the car was unroadworthy - a banged up old Nissan - rear view mirror fell off an I had to fix it, window winder comes off in your hand. Then to add insult to injury they insisted on charging the collision excess of $4k to my CC. The bloody car would be lucky (on a good day) to be worth $500!! All quite shameful really from a company I can only describe as a shady dodgy operator.

The car was broken everywhere. The rear view mirror wouldn’t hold itself in place.. the dash was all cracked. Every sill on the doors was hanging off, the bonnet was dented, every door was dented. The car had a sour smell in it. One wheel had a slow puncture so every morning I had to inflate it. Worst car by far to hire and I would hope that after this hire easyrentcars would drive the car to the scrap yard.

Great value for money.