Great price but very poor service - it should not take over an hour to get your rental car!

United States

Reviewed: Tue, Dec 17, 2019

About FOX RENT A CAR: 6.3 /10

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

About QEEQ: 10.0 /10

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

Compact | Toyota Corolla or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Sat, Nov 9, 2019

“Not worth the low prices, pay extra for quality and speed.”

About FOX RENT A CAR: 3.0 /10

I asked for a safer car considering the snow, I was given a beat up old and dirty jeep for 76$ extra. The car barely fit my luggage - but considering I was at FOX rental for 2.5 hours, I was ready to go. I feared it would have taken another 2.5 hours to change. Not worth the prices, I do not recommend.

V.Nagam

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Fri, Sep 20, 2019

About FOX RENT A CAR: 9.0 /10

Fox rent higher management was good compared to regular staff

About QEEQ: 10.0 /10

EasyRentCars is really cool as all the information is crystal clear and the booking is at tip of the hand.

L.Vo

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Aug 20, 2019

“Customer service needs to work faster. The pickup process took almost 1 hour.”

About FOX RENT A CAR: 6.3 /10

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

About QEEQ: 8.0 /10

T.Ruggie

United States

1 days rental

Medium SUV | Kia Sportage or similar

Reviewed: Mon, Aug 5, 2019

About FOX RENT A CAR: 8.7 /10

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

About QEEQ: 10.0 /10

J.Larson

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Mon, Feb 11, 2019

“From the beginning to the end this was the worst ever car rental.”

About FOX RENT A CAR: 2.3 /10

Worst customer service ever Tried to extend twice(the night of being late and the next morning) Dropped of the car and it was an extra $200!!! Tried to use my debit card for the extension and they wouldn’t do it while I was the location in denver like customer serevixe said I could. On top of all that, I picked up the car and drove into bad snow weather and had to purchase windshield fluid and pull over every 5 miles to clear my windows so I could see!

Great price but very poor service - it should not take over an hour to get your rental car!

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

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