Very good, the pickup process was smooth.

Hardly any queue

They gave me a new and larger car than booked. Pickup and sending were quick - location at the multistory car park next to Terminal building.

All good.

Dislike: The condition of the vehicle was excellent. Very clean and low mileage. However, the waiting time for pick up was far too long. It was around 12 midnight and there were only 1 other customer in front of me. However we have waited more than 20 mins for the vehicle to arrive. Including the documentation process, the overall pick up time is up to 30 mins.

Like: Car worked fine, and was fairly new.
Dislike: There were some ants crawling around in the car around the dashboard area, but it was not too much of a problem.