Easy

The car rental process was smooth, but the Grand Cherokee is hard to rent, so we settled for options like the Santa Fe or Dodge Journey.

The process was convenient and fast, and the car was in good condition. However, as a first-time renter, I was persuaded to pay extra for a vehicle upgrade, which was completely unnecessary since there was no significant difference between the original model and the upgraded one.

I bought insurance when picking up the car and paid for gas when returning it, totaling $170. I think it's expensive!

The store is easy to find and the staff are very friendly.

Like: I know I got a great price and I got upgraded to a fantastic car. The staff was friendly and informative.
Dislike: I would book this service again. Rental car lines can always be long. There was only one guy working when i got in line but another lady came in and helped. The wait could have been much longer if there was nobody there to help.